Return Policy

Effective Date: 01 - 04 - 2024

At Brandon Park Fresh Valley, we strive to provide our customers with the freshest and highest quality fruits and vegetables. We understand that sometimes issues may arise, and we are committed to ensuring your satisfaction with our products. This Return Policy outlines the steps for returning items and obtaining refunds or replacements.

1. Eligibility for Returns
We accept returns and provide refunds or replacements under the following conditions:
  • The product is damaged or spoiled upon delivery.
  • The product is incorrect or not as described.
  • The product has a quality issue that affects its usability.
To be eligible for a return, the following criteria must be met:
  • The product must be in its original packaging.
  • The return request must be made within 48 hours of delivery.
2. How to Initiate a Return
If you need to return a product, please follow these steps:
  • Contact Us: Email us at [Insert Email Address] or call us at [Insert Phone Number] within 48 hours of receiving your order. Provide your order number, details of the product you wish to return, and the reason for the return.
  • Wait for Confirmation: Our customer service team will review your request and respond within 24 hours with instructions on how to proceed.
  • Return the Product: Follow the instructions provided by our team to return the product. In some cases, we may arrange for a pick-up or ask you to drop it off at a specified location.
3. Refunds and Replacements
 
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or replacement.
  • Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
  • Replacements: If a replacement is approved, we will send out the new product as soon as possible, typically within 2-3 business days.
4. Exceptions and Non-Returnable Items
Certain items are non-returnable, including:
  • Perishable goods that are not damaged or spoiled.
  • Products that have been used or altered from their original condition.
  • Items on sale or clearance.
5. Shipping Costs
  • Returns Due to Our Error: If the return is due to a mistake on our part (e.g., wrong or defective item), we will cover the shipping costs.
  • Returns for Other Reasons: If the return is not due to our error, you will be responsible for the shipping costs.
6. Contact Us
If you have any questions or need further assistance with a return, please contact our customer service team:
Email: example@example.com
Phone: +012 345 6789
Thank you for choosing Brandon Park Fresh Valley. We value your business and are committed to providing you with the best possible service.